Rules for buying and selling goods in ODORATA.LT e-shop
1. Definitions
1.1. Seller – UAB PILNATVĖ, company code 303652854, registered at: Janydžių str 41, Janydžių vs, Anykščiai.
1.2. Odorata.lt – e-shop at odorata.lt.
1.3. Buyer– 1) a natural person who has reached the age of majority and whose legal capacity is not restricted by court order; 2) a minor between the ages of sixteen and eighteen who has the consent of his or her parents or guardians; 3) a legal person; 4) duly authorized representatives of all the above persons.
1.4. Parties– Buyer and Seller.
1.5. Personal data – any information relating to a natural person – a data subject whose identity is known or can be established directly or indirectly by means of data such as a personal code, one or more personal, physical, physiological, psychological, economic, cultural or social data. signs.
1.6. Rules– these “Rules for the purchase and sale of goods in the odorata.lt e-shop”.
1.7. Privacy Policy – a document approved by the Seller, which sets out the basic rules for the collection, storage, processing and storage of Personal Data.
2. General provisions
2.1. The Buyer confirms that he has read and agrees with the Rules by ticking the box “I have read and agree to the Terms”. The Rules approved in this way are a legal document binding on the Parties, which establishes the rights and obligations of the Buyer and the Seller, the conditions of purchase and payment for goods, delivery and return procedures, liability of the parties and other conditions related to purchase and sale of goods odorata.lt.
2.2. Only Buyers, as defined in Rules 1.3., have the right to buy on odorata.lt. Para. By approving the Rules and having read the Privacy Policy (Clause 2.4 of the Rules), the Buyer confirms that he has the right to purchase goods from odorata.lt.
2.3. If necessary or in the circumstances provided for in the legal acts of the Republic of Lithuania, the Seller has the right to change, amend or supplement the Rules. Buyers will be informed about this by logging in to odorata.lt or odorata.lt when purchasing goods for the first time after the entry into force of the new version of the Rules.
2.4. The Buyer must read the PRIVACY POLICY approved and publicly announced by the Seller. The Buyer expresses his or her consent or disagreement with specific uses of the Buyer’s Personal Data in accordance with the procedure provided in the Privacy Policy itself.
2.5. When filling in the order odorata.lt, the Buyer must enter his name, surname, address of residence, telephone, e-mail. email address. The Seller ensures that this data will be used only for the purposes of purchasing goods and direct marketing, if the Buyer has given his consent.
2.6. By accepting these Terms and Conditions, the Buyer agrees that the email address provided by the Buyer will be used for the purpose of the purchase. the postal address will be sent information messages necessary to complete the order, payment and delivery of the goods.
2.7. The Seller undertakes not to disclose the Buyer’s personal data to third parties, except for the Seller’s partners providing delivery of goods or other services related to the proper execution of the Buyer’s order. In all other cases, the Buyer’s personal data may be disclosed to third parties only in accordance with the procedure provided for by the legal acts of the Republic of Lithuania.
2.8. If the Seller has the right or obligation to provide the Buyer with information or documents by e-mail, in all cases the Buyer is responsible for providing the Seller with a valid e-mail address belonging to the Buyer.
3. Ordering goods, the moment of establishing the legal relationship of purchase and sale
3.1. The buyer can order the goods without registration at odorata.lt.
3.2. When ordering the goods, the Buyer must indicate his / her Personal data necessary for the proper fulfillment of the order of the goods provided for in the Privacy Policy.
3.3. When the Buyer, having selected the product or service to be purchased and formed a shopping cart, completes all the steps of the order, the last of which is the selection and confirmation of the payment method, the Seller and the Buyer are considered to have a sale and purchase agreement. The Seller sends the Buyer a link to the valid Rules together with the order confirmation by e-mail specified by the Buyer. to the following postal address.
3.4. Every Buyer’s order is stored in the odorata.lt database.
4. Buyer’s rights
4.1. The Buyer has the right to purchase goods and order services from odorata.lt in accordance with the procedure established by these Rules.
4.2. The Buyer has the right to cancel the order in accordance with the procedure established by these Rules.
4.3. The Buyer has the right to withdraw from the contract in accordance with the procedure established by these Rules.
4.4. The Buyer has the right to change or return the purchased goods in accordance with the procedure established by the Rules.
4.5. The Buyer has other rights enshrined in these Rules, the Privacy Policy and the legal acts of the Republic of Lithuania.
5. Obligations of the Buyer
5.1. By using odorataa.lt, the Buyer must fulfill his obligations, comply with these Rules, the Privacy Policy, other conditions clearly indicated on odorataa.lt, and not violate the legal acts of the Republic of Lithuania.
5.2. The Buyer must pay for the ordered goods or services and accept them in accordance with the procedure established by these Rules.
6. Seller’s Rights
6.1. The Seller has the right to change, suspend or terminate the operation of certain odorata.lt functions or part of them, as well as to change the layout of the elements in odorata.lt.
6.2. The seller has the right to suspend or terminate the activities of odorata.lt. In this case, all accepted and confirmed Buyers’ orders are terminated and new orders are not accepted.
6.3. The Seller has the right to change the scope or method of providing the services provided by odorata.lt, suspend, terminate the provision of the services or a part thereof, tax the services or a part of the services.
6.4. If the Buyer tries to damage the stability, security or fails to fulfill its obligations, the Seller has the right to immediately and without prior notice restrict or suspend the Buyer’s access to odorata.lt or, in exceptional cases, cancel the Buyer’s Account.
6.5. The Seller has the right to cancel his order without prior notice to the Buyer, if the Buyer, having selected the Rules 8.2.1. with 8.2.2. the methods of payment provided for in clauses 3.1.1, fails to pay for the goods within 3 (three) working days.
6.6. The Seller has other rights established in these Rules, Privacy Policy, other odorata.lt documents and legal acts of the Republic of Lithuania.
7. Obligations of the Seller
7.1. The Seller undertakes to provide the Buyer with the opportunity to use the services provided by odorata.lt under the conditions set forth in these Rules and other odorata.lt documents.
7.2. The Seller undertakes to provide odorata.lt clearly and comprehensibly to the Buyer the information established in Article 6.2287 of the Civil Code of the Republic of Lithuania.
7.3. The Seller undertakes to respect the privacy of the Buyer, to process the Buyer’s Personal Data only in accordance with the Rules, the Privacy Policy and the legal acts of the Republic of Lithuania.
7.4. Prior to submitting the order, inform the Buyer about the suspension or termination of the odorata.lt functions relevant for the execution of the order, as well as Articles 6.2. – 6.3. the amendments referred to in points (a) and (b). Submission of information to odorata.lt is considered appropriate information.
7.5. Under the conditions provided for in the Rules, the Seller undertakes to deliver the goods ordered by the Buyer and to accept the goods returned by the Buyer.
7.6. If the Seller is unable to deliver the ordered product to the Buyer due to important circumstances, he undertakes to offer the Buyer a product analogous or as similar as possible in its characteristics. If the Buyer refuses to accept the product, which was offered as analogous or similar, the Seller undertakes to return the money paid to the Buyer within 14 (fourteen) working days, if a prepayment has been made, and in all cases cancel the order.
7.7. The Seller, disagreeing with the Buyer’s requirements, must provide the consumer with a detailed reasoned written response no later than within 10 (ten) calendar days from the date of receipt of the Buyer’s request, unless otherwise provided by the legislation of the Republic of Lithuania and the European Union.
7.8. The Seller undertakes to perform other obligations imposed on the Seller by the Rules, the Privacy Policy and the legal acts of the Republic of Lithuania.
8. Prices of goods, payment procedure and terms
8.1. The prices of the goods in the order placed with odorata.lt shall be quoted in euros, including the VAT rate in force at the time in accordance with the law.
8.2. The Buyer can pay for the ordered goods in one of the following ways:
8.2.1. using electronic banking;
8.2.2. bank transfer.
8.3. When the Seller receives payment for the goods, the order of the goods is confirmed and the delivery term of the goods begins to count.
8.4. By approving the Rules, the Buyer agrees that the purchase documents of the goods – VAT invoices – shall be submitted to him electronically by e-mail specified in the Buyer’s registration form. to your postal address immediately after completing your order. VAT invoices shall indicate the goods selected, their quantity, the rebates granted, the final price of the goods, including all taxes, and any other information required for the approval of the accounting legislation.
8.5. The price of the goods may not change after the Seller has confirmed the order, except in cases when the price of the goods has changed due to a technical error in the information systems or other objective reasons beyond the Seller’s control. If in this case the Buyer does not agree to purchase the goods at a new price, the Buyer may cancel the order by informing the Seller within 2 (two) working days. If the order is canceled in accordance with the procedure provided for in this clause, all amounts paid by the Buyer shall be refunded.
9. Delivery of goods
9.1. When ordering goods, the Buyer can choose one of three ways of presenting the goods: pick-up at the post office, courier or post office.
9.2. The seller reserves the right to change the delivery fee and the purchase amount, from which delivery is free.
9.3. The buyer undertakes to indicate the exact place of delivery of the goods.
9.4. The Buyer undertakes to accept the goods himself or to accept them by another specific person specified as the Consignee of the parcel.
9.5. The Goods may be delivered by the Seller himself or by his authorized representative.
9.6. The seller undertakes to make every effort to deliver the purchased goods as soon as possible.
9.7. Upon receipt of the goods, the Buyer must, together with the Seller or his authorized representative, check the condition of the consignment and the product (s) and sign an invoice, bill of lading or other document of delivery and acceptance of the consignment. After the Buyer has signed the invoice, bill of lading or other document of delivery and acceptance of the consignment, the consignment is considered to be in good condition, damage to goods due to non-factory defects and discrepancies in ) there is no. If the Buyer notices that the packaging of the delivered consignment is damaged (wrinkled, wet or otherwise externally damaged), the product (s) is / are damaged and / or the product (s) is not in a complete set, the Buyer must mark this on the invoice, bill of lading or in another document of delivery and acceptance of the consignment and, in the presence of the Seller or his representative, to draw up a deed of violation (non-conformity) of the free consignment and / or the product (s). If the Buyer fails to do so, the Seller shall be released from liability to the Buyer for damage to the goods, if the cause of such damage is not a factory defect, and for discrepancies in the assembly of goods, if these discrepancies can be identified by inspecting the outside.
9.8. The Seller delivers the goods to the Buyer in accordance with the terms specified in the delivery description. These terms are preliminary and do not apply in cases when the Seller does not have the required goods in stock and the Buyer is informed about the shortage of the goods ordered by him. By approving these Rules, the Buyer agrees that in exceptional cases the delivery of goods may be delayed due to unforeseen circumstances beyond the control of the Seller. In this case, the Seller undertakes to contact the Buyer immediately and agree on the terms and other conditions of delivery of the goods. If the Seller does not deliver the goods within the additional term, the Buyer may use Article 11.1. the right to withdraw from the contract for the sale of goods or services.
9.9. The Seller is released from liability for violation of the terms of delivery of goods, if the goods are not delivered to the Buyer or are not delivered on time due to the fault of third parties or due to circumstances beyond the control of the Buyer.
9.10. The risk of accidental loss of or damage to the goods passes to the Buyer from the moment the goods are handed over to the Buyer.
10. Product quality guarantee and expiration date
10.1. The characteristics of each product sold by odorata.lt are indicated in the product description attached to each product.
10.2. The goods offered for sale by the seller are of appropriate quality, i. the characteristics of the goods correspond to the description of the goods. The product complies with the sales contract if:
10.2.1. the product corresponds to the description provided by the Seller and has the same characteristics as the product provided by the Seller as an example when advertising that product on odorata.lt;
10.2.2. the product is fit for its intended use;
10.2.3. the product meets the quality indicators that are normally typical of goods of the same type and which the Buyer can reasonably expect based on the nature of the product and the manufacturer’s publicly available statements, including advertising and labeling of the goods due to their specific characteristics.
10.3. The Seller is not responsible for the fact that the size, shape, color or other parameters of the goods on odorata.lt may not correspond to the actual size, shape, color or other parameters of the goods due to the characteristics of the monitor used by the Buyer or other technical reasons. The buyer is advised to read the product description.
10.4. In cases where the legislation sets a certain shelf life for specific goods, the Seller undertakes to sell such goods to the Buyer in such a way that he has a real opportunity to use such goods until the end of the shelf life.
11. The right to withdraw from the contract of sale, return and exchange of goods
11.1. Right to withdraw from the sales contract:
11.1.1. The Buyer has the right to withdraw from the contract of sale of goods by notifying the Seller without giving a reason within 14 (fourteen) days from the conclusion of the contract of sale, notifying the Seller thereof. The Buyer may not exercise this right by concluding one of the agreements listed in Paragraph 2 of Article 6.22810 of the Civil Code of the Republic of Lithuania.
11.1.2. The Buyer notifies the Seller about the withdrawal from the purchase and sale agreement in one of the following ways: by filling inthe withdrawal agreement (https://www.e-tar.lt/portal/lt/legalAct/dad7f330d05511e3a8ded1a0f5aff0a9) or by submitting a clear statement setting out his decision to withdraw contract. A notice of withdrawal from the contract is sent by e-mail. paštu [email protected]. Upon receipt of the Buyer’s notice, the Seller shall immediately send an acknowledgment of receipt of the notice.
11.1.3. If the Buyer has withdrawn from the sales contract before the goods have been delivered to him, the Seller shall formalize such refusal of the Buyer as a rejection of the order and accordingly inform the Buyer thereof at the e-mail address specified by him.
11.1.4. If the Buyer withdraws from the purchase and sale agreement after the goods have already been delivered, Clause 11.5 of the Rules shall apply. the provisions set out in point 5.
11.2. Rules for the exchange and return of goods of appropriate quality:
11.2.1. According to the 2014 Government of the Republic of Lithuania. 22 July According to the “Rules of Retail Trade” approved by Resolution No 738, perfumery, cosmetics and toiletries, as well as printed books, are included in the list of goods for which the Buyer is not entitled to exchange or return.
11.2.2. The Buyer has the right to replace products that are not included in the list of non-returnable goods, such as a gift voucher, with similar goods of different dimensions, shape, color, model or completeness within 14 (fourteen) days from the date of delivery of the goods to him. If there is a price difference when exchanging goods, the Buyer must pay the Seller according to the recalculated prices. The Buyer’s notification of his/her wish to exercise the right provided for in this Clause of the Regulations, together with the specified returned goods, shall be sent by e-mail to. by email to [email protected]
11.2.3. Upon receipt of the goods, the Seller undertakes to replace them with the same goods, only in the shape, size, color, model or completeness specified by the Buyer. If the Seller does not have a product suitable for replacement, he shall return the money paid for the product to the Buyer. The money is returned to the Buyer within 14 (fourteen) calendar days after the Seller has received the Buyer’s notice of wish to exercise this right, and if the Product is not returned to the Seller, the term provided for in this clause is calculated from the date of return.
11.2.4. By approving these Rules, the Buyer agrees that the money will be returned to the Buyer’s bank account, unless otherwise agreed between the Buyer and the Seller.
11.2.5. The procedure for returning goods and money is provided for in Article 11.5 of the Rules. Para.
11.3. Rules for exchange and return of goods of poor quality:
11.3.1. Defects in the sold goods are eliminated, low-quality goods are replaced and returned in accordance with the procedure established in the Rules and taking into account the requirements of the legal acts of the Republic of Lithuania.
11.3.2. If the Buyer has purchased goods of incorrect quality and has indicated this in the delivery-acceptance document of the goods or the poor quality of the goods is manifested in a manufacturing defect that existed at the time of purchase or non-compliance with the manufacturer’s specifications, the Buyer may return the goods.
11.3.2.1. that the Seller eliminates the defects of the goods free of charge within a reasonable time, if the defects can be eliminated;
11.3.2.2. to reduce the purchase price accordingly;
11.3.2.3. that the product is replaced by an analogous product of suitable quality, except in cases when the defects are minor or they are caused by the fault of the Buyer;
11.3.2.4. to return the price paid and to withdraw from the sales contract when the sale of goods of incorrect quality is a material breach of the order.
11.3.3. The Buyer may choose only one of the options set out in Regulations 11.3.2. the remedies set out in point 5.1. The Buyer must make his choice when returning the product. If the Buyer chooses one of 11.3.2. the methods set out in clause 11.3.1, if the Seller is unable to implement it, the Seller shall offer an alternative 11.3.2. the method set out in point (a). The buyer has no right to change the chosen method of redress. The buyer has no right to terminate the contract of sale if the defect in the goods is insignificant.
11.3.4. In order for the buyer to return the goods, it is necessary to comply with the following conditions:
11.3.4.1. notify the Seller by email. by email to [email protected], the message must specify the goods to be returned;
11.3.4.2. submit a free-form request for return of the goods.
11.3.5. The Buyer may exercise the right to return goods of unsatisfactory quality within 14 (fourteen) calendar days from the date of delivery of the goods to him.
11.3.6. The Seller has the right not to accept the goods returned by the Buyer if the Buyer does not follow the procedure for returning the goods set out in the Rules.
11.3.7. The Buyer must pay for the delivery costs and return costs, and the Seller, convinced that the goods have been returned due to improper quality, must return the delivery and return costs incurred by the Buyer, except for the exceptions provided for in the Rules. Returns shall be subject to the provisions of Regulations 11.5. point.
11.3.8. The money shall be refunded to the Buyer within 14 (fourteen) calendar days after the Seller has received the Buyer’s notification of the faulty quality of the Goods, and if the Goods have not been returned to the Seller by the Buyer, the time limit provided for in this clause shall be calculated from the date of return of the Goods to the Seller. By approving these Rules, the Buyer agrees that the money will be returned to the Buyer’s bank account, unless otherwise agreed between the Buyer and the Seller.
11.3.9. Refunds are not available for goods that have been damaged intentionally or negligently (by chemicals, water, open flames, high temperatures, sharp objects, etc.), or if the rules for use or storage have been violated, or if the goods have been used improperly or for an improper purpose.
11.4. Replacement and return of goods upon delivery of different goods:
11.4.1. If the wrong goods have been delivered to the Buyer, the Buyer must immediately, but not later than within 7 (seven) working days, inform the Seller by e-mail. by email [email protected] or by calling +370 615 98 769. The seller undertakes to pick up such goods at his own expense and replace them with suitable goods. In the event that the Seller does not have the ordered goods, he shall return to the Buyer the money paid for the goods. The money is returned to the Buyer within 14 (fourteen) calendar days after the Seller has received the Buyer’s notice of withdrawal, and if the Product is not returned to the Seller by the Buyer, the term provided in this clause is calculated from the date of return. By approving these Rules, the Buyer agrees that the money will be returned to the Buyer’s bank account, unless otherwise agreed between the Buyer and the Seller.
11.4.2. The procedure for returning goods and money is provided for in Article 11.5 of the Rules. Para.
11.5. Procedure for returning goods and money:
11.5.1. The Buyer may exercise the right to return the goods only if the term for return of the goods has not been missed, the goods have not been damaged or their appearance has not substantially changed, and they have not been used. All returned goods must have authentic labels and original packaging.
11.5.2. All gifts that came with the purchased item must be returned at the same time.
11.5.3. When returning the goods, the Buyer must indicate the address of the sender and pack the goods properly so that they are not damaged during shipment. The seller will not refund money for goods that were damaged at the time of shipment. The seller is not responsible for parcels that have been shipped improperly packaged with incorrect address, as well as if the parcels were lost or damaged during shipment.
11.5.4. If the Buyer has purchased a set of goods from odorata.lt, he must return the entire set of goods to the Seller, i.e. The buyer may exercise the right to return the goods only in respect of all the goods in the set. In the event that any of the goods in the set does not comply with Regulations 11.5.1. the requirements set out in Clause 4.1, the Seller shall be entitled to refuse to accept the return of the complete set of goods.
11.5.5. The Buyer, having availed of the provisions of Regulations 11.1.-11.4. the rights set out in paragraphs 2.1 and 2.2, must comply with the requirements for returning goods set out in the Conditions and the procedures set out therein.
11.5.6. The Buyer may return the Goods by delivering them to the Seller’s sales islands, returning them by courier or sending them by post. The Goods must be returned to the Seller at the address specified by the Seller in the acknowledgment of receipt of the notice of withdrawal sent to the Buyer.
11.5.7. If the Seller has delivered the goods to the Buyer’s home and it is not possible to return them in one of the following ways, the Seller must collect the goods from the Buyer at his own expense.
11.5.8. If the Buyer has made use of Regulations 11.1.-11.4. the rights set out in clauses 1 and 2, the money shall be refunded to the Buyer within 14 (fourteen) calendar days after the Seller has received the Buyer’s notification, and if the goods have not been returned by the Buyer to the Seller, the time limit set out in this clause shall be calculated as from the date of return of the goods to the Seller.
11.5.9. By approving these Rules, the Buyer agrees that the money will be returned to the Buyer’s bank account, unless otherwise agreed between the Buyer and the Seller.
11.5.10. After having made use of Regulations 11.1.-11.2. the rights set out in clauses 2.1, the Buyer shall be refunded: the price of the goods, the cost of delivery of the goods. After having made use of Regulations 11.3.-11.4. the rights set out in clauses 2.1, the Buyer shall be refunded: the price of the goods, the cost of delivery of the goods, the cost of returning the goods.
11.5.11. Delivery costs are not refundable if the Buyer has chosen a cheaper delivery method than the Seller.
11.5.12. The Seller shall have the right not to refund the Consumer until the goods have been returned to the Seller and have been checked for compliance with Regulations 11.5.1. for point.
11.5.13. If there is a price difference when exchanging goods, the Buyer must pay the Seller according to the recalculated prices.
12. Liability
12.1. The Buyer is responsible for the actions carried out using odorata.lt.
12.2. The registered Buyer is responsible for the storage and / or transfer of his login data to third parties. If the services provided by odorata.lt are used by a third party who has logged in to odorata.lt using the Buyer’s login data, the Seller considers this person to be the Buyer.
12.3. The Seller is released from any liability in cases where the loss arises due to the fact that the Buyer, despite the recommendations of the Seller and his obligations, did not read these Rules, the Privacy Policy, even though he was given such an opportunity.
12.4. Odorata.lt provides links to other third party websites, the Seller does not guarantee that the information that can be viewed by clicking on these links is correct, complete and accurate. Third parties are responsible for the content, correctness, completeness and accuracy of the information provided by third parties. The seller is not obliged to check the transmitted or stored external information or to detect illegal actions.
13. Marketing measures applied by the seller
13.1. The seller may initiate various promotions or games on Odorata.lt at its own discretion.
13.2. The Seller has the right to unilaterally, without separate notice, change the terms of the promotions or games, as well as cancel them. Any changes or cancellation of the share conditions are valid from the moment of acceptance of the changes (cancellation).
14. Exchange of information
14.1. The Seller shall send all notifications in accordance with the procedure provided for in these Rules and the Privacy Policy to the e-mail address specified during the Buyer’s registration or when ordering the goods.
14.2. The Buyer shall send all notices and questions to the Seller by the means of communication specified in the “Contacts” section of odorata.lt.
15. Final provisions
15.1. These Rules have been drawn up in accordance with the legal acts of the Republic of Lithuania.
15.2. The law of the Republic of Lithuania shall apply to the relations arising on the basis of these Rules.
15.3. All disagreements arising from the implementation of these Rules shall be resolved through negotiations. If no agreement is reached within 20 (twenty) calendar days, disputes shall be resolved in accordance with the procedure established by the legal acts of the Republic of Lithuania.